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Seattle University Athletics Ticket Office
Frequently Asked Questions What are the hours of the Seattle U Athletic Ticket Office?
9 a.m. – 5 p.m. (Monday through Friday), except during game events. See Seattle U athletic schedules for upcoming games when office will be closed during that time to service gameday customers. What is the mailing address for SU Athletics?
901 12th Avenue, CONN 100
PO BOX 222000
Seattle, WA 98122-1090 What is the physical address for Championship Field/Connolly Center?
550 14th Avenue
Seattle, WA 98122-1090 What is the Code of Conduct for attending SU Athletic Events?
It is the goal of the SU Public Safety and Athletics Event Management to provide a safe, enjoyable, and positive environment for all participants and fans. Safety and security policies have been established to benefit everyone entering either Championship Field or The Connolly Center’s North Court. Please help us maintain a FUN and SAFE environment for players, students, families, and all patrons by complying with all athletic event policies. SU, along with the NCAA and Great Northwest Athletic Conference, has assigned a high priority to assuring athletic events are conducted in a safe and enjoyable atmosphere that promotes good sportsmanship by student-athletes, coaches, and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial, sexist, or other abusive comments or actions directed at officials, student-athletes, coaches, team representatives, or other patrons will not be tolerated and are grounds for removal from the site of competition. Are all Seattle U Athletic events ticketed?
No. Only Seattle U basketball (men’s & women’s), soccer (men’s & women’s), and volleyball are ticketed events. Currently softball, swimming, and cross country/track & field are not ticketed events. Do you take orders over the phone?
Yes. Call our ticket line at 206-296-2835. Why purchase season tickets?
Season tickets help assure your seat for all of the top games of each season. The revenue generated is placed back into the athletic department with the assurance of continued improvement in each program as Seattle U continues to build in Division I athletics. Can I purchase tickets for the Lee Center through the SU athletic ticket office?
No. The Lee Center (performing arts) and the Seattle University athletic ticket office are separate venues and run by separate staffs. Will I get better seats by ordering online or by calling your office?
All methods of ticket purchase access the same inventory of seats. There is no advantage to calling directly. Can I purchase single game tickets online?
Yes. Where can I find a venue map to see where I am sitting?
If you order tickets online and click on “select tickets,” a map will show up of the venue. From there, you can select the seat you want. Your online option asks me if I want to be on a mailing list. What is this?
It is an internal SU athletics mailing list. It allows us to contact you if there are problems with your tickets, etc. No outside company has access to your information as your privacy is protected. Why are there fees for purchasing tickets online?
Fees that patrons pay when purchasing season or single game tickets are used to assist the Athletics Department in the processing online services. Fees help defray the cost of ticket delivery, online processing, credit card processing, phone charges, and printing. The online ticket service we utilize, www.tix.com, has the lowest fees for the best service that we can find. I selected print-at-home for ticket delivery, where are my tickets?
Customers who select print-at-home for the delivery of their tickets will receive two emails shortly after the completion of their order. One email provides a confirmation of the order. The second email includes a PDF attachment containing the actual print-at-home tickets. The email with the PDF attachment can sometimes be a large file, so make sure it isn't trapped in a spam or junk mail filter.
Customers must have Adobe Acrobat Reader software installed on their computer to receive print-at-home tickets. Click here to visit Adobe's website.
To resend the print-at-home tickets to yourself, sign in to your online ticket account and then select the My Account option found in the left hand ticket menu.
The SU Athletic Ticket Office will have your ticket purchase on file at the VIP gate in case you lose your print-at-home online ticket. What credit cards may I use to pay for my tickets?
Visa and Mastercard are accepted for internet, phone, and window ticket transactions. Credit card transactions are processed in a secure environment, supported by www.tix.com. I just received an e-mail confirmation on my online order which states that there are no refunds or exchanges. Really?
To a certain extent. However, in circumstances, due to user error, exceptions will be made on a case-by-case basis. Example: buying 10 tickets when the user really only wanted 2. I get an "Email address already in use error".
Each email address that is registered online with the Seattle Athletics Ticket Office can only be linked with one account. An email address cannot be used for multiple accounts. My email address has changed, how do I update it?
If you remember your old email address sign in to your online ticket account with the old address and then you can update your profile to show the new address. If you cannot remember your old email address, please contact our office. What is a Priority Season VIP Pass gate?
A pass gate is used to process admissions to squad guests, recruits, and high school coaches. Persons whose names are left on a pass list must present photo identification to receive admission to the event. NCAA regulations prohibit the issuance of "hard tickets" thru a pass gate, so pass list recipients must enter the facility upon signing for his/her admission. Commonly referred to as a "player guest" or "squad guest" entrance, the pass gate is found at the North Court’s North entrance. Do you have a Will Call?
Yes. For soccer, volleyball and women’s basketball, the will call box is located along with general admission ticketing through the hallway of the Connolly Center. With men’s basketball, will call it is part of the Priority VIP. You will need photo ID in order to pick up your tickets at will call. Can I drop tickets off at will call?
Yes, you may drop off will call envelopes prior to the event provided the names of the person leaving the tickets as well as the recipient are clearly labeled. The Seattle U Athletics Ticket Office reserves the right to limit the number of envelopes a customer may drop off, and also reserves the right to not accept will call drop offs altogether. Can I place an order for tickets and have someone else pick them up?
Yes. A designated person, specified by the person placing the order, may pick up any ticket orders placed. If the designated person arrives to pick up the ticket order and doesn't have proper picture I.D., the tickets will not be released to that person. Can I have my tickets mailed to me?
Yes. Ticket orders placed either via internet or phone will be mailed to specified address as long as the order is received no later than seven (7) business days prior to event. Any orders placed less than seven (7) business days prior to event will be held for WILL CALL. Can I place a reservation for tickets to an event?
No. The Seattle University Athletic Ticket Office doesn't take unpaid reservations. Visa or MasterCard must pay for any orders taken via phone or internet. Can I use the credit card I used to pay for the tickets as a means to pick up my ticket order?
No. Once an order has been processed the patron's credit card number is destroyed and not kept for future reference. A valid, picture I.D. is the only proper means to pick up a ticket order. How many tickets do you have to sell? How many do you have left?
These questions will not be answered. We will service you as best we can to fulfill your request with the inventory available. How do I obtain group sales discounts to SU Athletic Events?
You need to start by contacting the SU athletic ticket office (1-206-296-2835). Priority seating is limited to what we have on hand. I loved the Seattle Pacific-Seattle game at the Connolly Center last year. How do I ensure I get in the door next time?
Purchase a single game or season ticket online. You’ll get in even if our numbers are near capacity (because we count your sold ticket whether you are there or not). Is there really a concern with hitting capacity at the Connolly Center’s North Court?
Yes. Last season, we had three home men’s basketball games approach or hit our capacity. With our decision to return to Division I athletics, we expect our attendance at home events to increase across the board. I purchased a women’s basketball ticket in the priority section and realized there is a men’s basketball game afterward. Can I stay for both games?
You can stay for both games if you like. However, during the men’s basketball game, you must move out of the priority seating section and sit in the general admission side. If you would like a ticket on the priority section for the men’s basketball game, you would need to purchase on from the VIP pass gate and/or the general admission gate prior to tipoff. I am an SU student/faculty/staff, can my relative/friend get in for free?
As long as the person, no matter age or institution, you are buying the ticket for has a valid Seattle U student/faculty/staff I.D. for the institution they are enrolled and will have said student/faculty/staff I.D. at the time of entry. What if you cancel your game, how will I know?
If you are a season ticket holder, we will make every effort to contact you and inform you of the game cancellation. However, if you are merely a walkup customer, you can find written information online at www.seattleredhawks.com. I heard you are returning Division I, is that true?
Yes. We are in the transition process. 2007-08 is our last year of Division II athletics. In 2008-09, we begin playing Division I teams. What is the four game pack?
The four game pack is available for fans who simply want to go to the top conference rival games of the season for each team. The four game pack is available for sale as an online only special, for soccer, volleyball and women’s basketball. Are Championship Field and The Connolly Center North Court both wheelchair accessible?
Yes, there are ramps to both Championship Field and The Connolly Center’s North Court which are both in compliance with state and local laws. Seating is limited with no stair climbing reserved for ambulatory fans as well as seating close to the field or court for visually/hearing impaired patrons. These tickets may be purchased in the same manner as single game tickets listed previously. Are there specific sections in Championship Field or North Court for visitors?
No. Because of limited space, the wooden bleachers in the Connolly Center’s North Court are available to all general admission patrons, SU faculty/staff and students. If you wish to sit behind the visiting bench, you can do so by ordering priority tickets in advance online through our website (limited to availability). I went to the CAC's front desk, but they sent me to the Connolly Center?
The Seattle Athletics Ticket Office runs its daily business operations from Connolly Center. The Campus Assistant Center (CAC) does not currently sell season or regular game tickets to SU athletic events.
The CAC front desk, located in the Student Center, has a separate box office that manages tickets for all special events. The box office staff is not able to distribute will call or provide customer service related to Seattle athletic events. What is General Admission?
A general admission ticket simply means that you do not have a specific seat assigned to you. You may sit in any non-reserved seating area, or stand in any designated standing room area. What do I get when I purchase a season ticket from Seattle U?
All season ticket holders receive a packet from Seattle U athletics. Advance orders will receive their packets 2-to-3 weeks prior to the start of the season. Orders during the season will receive their 2-to-3 days after purchasing. Inside that packet will be a map to our location, specific season ticket holder information, and all of your season tickets for the season. What happens if I forget my season ticket and come to a game?
All season ticket holders are on a list at the general admission and VIP gate for Seattle U athletic events. As long as the season ticket holder has their photo ID, they will be allowed in. As a Seattle U faculty/staff member, do I have to pay to get into games?
Depends on where you wish to sit. All faculty/staff members receive free general admission to games with their photo ID. However, in order to sit in priority seating for Seattle U athletic events, faculty/staff will have to purchase their tickets at 50 percent of the regular price due to limited seating on hand. I am a Seattle U student, do I have to pay to get into games?
No. Just show your photo ID, sit in the student section and cheer for the Red and White. If you wish to sit in the priority seating section, however, you will get a 50 percent discount on the regular price due to limited seating on hand. What are your rules about outside food and drink?
No alcohol is permitted inside the Connolly Center’s North Court or Championship Field. If you happen to have a sandwich you were snacking on from the Student Center and you bring it to a game, just don’t make a mess. What are the capacities for your ticketed events?
Championship Field has seating for 650. The Connolly Center’s North Court has a capacity of 1,050 in the building. Capacity rules are set by fire codes and building exits. The Fire Prevention Division of the Seattle Fire Department, commonly referred to as the Fire Marshal’s Office, provides the leadership and inspection services to help prevent fires and assure fire and life safety for people who live, work and visit in Seattle. While Championship Field’s seating is set for 650, because of the additional space surrounding the field, it can hold additional bleachers and people without problem. The Connolly Center’s North Court has a hard capacity rule, set in order to ensure that fans can be safely removed from the site in case of emergency. Attendance at the Connolly Center’s North Court will be stopped at 1,000 in order to remain in compliance with all building capacity codes. What if your North Court event is a sell-out, can I still get inside?
If you are a season ticket holder, the answer is “yes.” If you are a general admission patron, student or walk-up patron, the answer is “no.” Season ticket holders are counted as attending the event whether they have arrived or not, since their ticket is pre-sold. The VIP gate (men’s basketball) will remain open regardless of whether the general admission gate is closed for capacity rules. When do your doors open?
Doors open at the Connolly Center’s North Court, Logan Field and Championship Field 90 minutes prior to game time. When do you stop ticketing an event?
After the second half (soccer, basketball) or third game (volleyball) begins. Do you have any promotions?
Sometimes. We generally keep the promotional calendar updated. It depends on the sponsor, etc. You are having a free giveaway to the first 200 fans tonight. How can I guarantee getting one?
Arrive early. My friend has a cool headband and t-shirt that they say you gave away at one of the basketball games. Are you giving away those same items next year?
We look forward to attempting to match and surpassing our sponsorship promotions for next year’s events, but it depends on what our corporate sponsors would like to do with us, etc. What is the infamous flying rubber chicken?
A rubber chicken flying through the air during timeouts at men’s and women’s games. It generally has a certificate or t-shirt attached to it. What’s with the blimp that flies around the North Court gym?
The flying blimp is a new feature of entertainment during timeouts and breaks in the action for all volleyball and basketball games. How can I get my team on Championship Field to kick that giant soccer ball around during halftimes?
Contact our game management and promotions coordinator, Jama’l Chukueke at 206-296-5916. Do you have halftime shows?
We have a variety of halftime shows. Past shows have been with the Seattle Seahawks Blue Thunder Drum Line, the T.T. Minor Double Dutch Club and the SU Cheer/Dance Teams. If you would like to perform at an SU athletic event halftime, please contact our game management and promotions coordinator, Jama’l Chukueke at 206-296-5916. Do you have a lot of restrooms at your events?
The Connolly Center’s North Court has an abundance of restrooms next to the gym. Championship Field and Logan Field (softball) have permanent restrooms as well. What do you sell for concessions?
Everything from popcorn, soda pop, pretzels, candy, frozen lemonades, and hotdogs. I am a parent of a student-athlete, can I sit where I want?
Due to the demand for priority seating, the four NCAA complimentary tickets for each student-athlete will be used for wooden bleacher seating only inside the Connolly Center’s North Court. However, if you wish to purchase a season ticket or tickets for priority seating (chairbacks), you may do so. I have a group of high school age students I would like to bring to a game, how do I get them inside?
There is a form you must fill out and fax/e-mail to the Seattle U ticket office 72 hours prior to the event. They will be allowed in, free of charge, for general admission seating only. All names of those attending the event must be written down in compliance with NCAA rules on recruiting. Each sport has an individual form (available in pdf form), which are linked at the top of this article.
I have a Seattle U alumni or outside group event planned for one of your games. Can I just show up the day of the event or should I call ahead?
You should call ahead (1-206-296-2835). It will allow us to arrange our best available seating for our alumni as well as ensure that your arrival translates into a smooth transition. Showing up would be unwise if you plan to host a large group at any one of our venues. Do you sell media guides and game programs?
Yes. At both the VIP gate and the general admission gate, Seattle U media guides for that event are for sale. Game programs are free and will also be available at both gates. What are the Seattle U policies in regard to fan behavior during a game?
Seattle University has the best fans and students in the area, however, forgetfulness of common courtesy can be a problem with any large crowd anywhere. Championship Field and the Connolly Center’s North Court are supervised by Seattle U athletics game staff, along with help by Seattle University campus safety, in order to make sure that each fan’s game experience is a positive one. In serious cases of disruptive or inconsiderate behavior, or profane or abusive language, a warning will be issued. If behavior continues, the person(s) will be subjected to ejection or detention by campus safety. Multiple violations will result in revocations of tickets and the privilege of attending future athletic events. Please read our SU Code of Conduct, listed at the top of this faq, for more information. I like to listen to announcements during the game. How new is your speaker system?
We just installed a state of the art speaker system this summer in the Connolly Center’s North Court. Last summer, we did the same with Championship Field. Where do I park when attending Seattle U events?
Seattle University has no designated or free parking for SU athletic events. There are several side streets located near the Connolly Center’s North Court and Championship Field where general public parking is available at a first come/first serve basis. Where do I enter for games at the Connolly Center’s North Court?
Enter at the 14th and Cherry St. entrance, located along the side of the Connolly Center. Can I buy tickets through you for a Seattle U road game?
It depends. You can contact our office and find out. If we do not sell the tickets directly, we will find the phone number of the ticket office of the hosting team. What is your current ticket policy for SU Athletic events?
Scheduled game times are tentative up until the week of the game. There is a NO REFUND, EXCHANGE, OR CANCELLATION policy on tickets. What is your current ticket replacement policy?
Tickets that are lost, stolen, or left at home can be replaced at a cost of $5 per reprinted ticket. Tickets will be replaced ONLY for the original purchaser; NO EXCEPTIONS. Replacement tickets take precedence over the original tickets. The SU Ticket Office reserves the right to revoke all ticket privileges in case of fraud. Students will only be permitted free admission only with their Seattle U card. ONLY tickets purchased or received from the SU Athletics Ticket Office or its authorized agencies are guaranteed to be valid. The ticket office DOES NOT guarantee tickets purchased or received from a second party. Can I bring a stroller to a game?
We consider unattended to, unoccupied strollers to be a concern of fan safety. You may bring a stroller into the seating area, if it is closed, or if you are attending to a child sitting in a stroller. What is your current smoking policy?
On December 8, 2005, Washington became the 5th state to implement a comprehensive statewide law prohibiting smoking in all indoor public places and workplaces including restaurants, bars, taverns, bowling alleys, skating rinks, and non-tribal casinos. All Washington residents have the right to breathe clean air. The comprehensive smoking law protects families, children, workers, and the elderly from secondhand smoke. Smoking will NOT BE PERMITTED in the stadium seating areas, all restrooms, the Championship Field press box, or in the Connolly Center, in accordance with state and local laws. Smoking should be more than 25 feet away from any public building. Where are your restrooms located?
Championship Field’s restrooms are located adjacent north from the seating area, in the same structure as the concessions. The Connolly Center’s North Court has ADA approved men’s and women’s restrooms located in the long hallway next to the court. Does SU Athletics prohibit specific items at its events?
Alcohol, metal or glass containers, pen-lights, bota bags, fireworks/weapons, artificial noisemakers such as horns and whistles, hard-sided bags, suitcases and coolers, & large bags are prohibited. Can I walk out onto the field or court and videotape or photograph SU athletics events?
You may videotape or photograph under the following conditions. 1.) That you remain in your stands (no court/field access allowable). For clarification, please contact SID Jason Behenna at 206-296-5915). Does SU Athletics offer game programs of their events?
Programs are available at the Championship Field ticket table and at the North Court Ticket Kiosk on game day. Programs are free. Hi, I live in Milwaukee. Can I get a 1962 SU Men’s basketball media guide for free from you?
Unfortunately, we do not sell archived media guides. Can I buy a 2007-08 media guide from Seattle University?
Yes. We do offer a limited supply of media guides for men’s soccer, women’s soccer, volleyball, swimming, softball, women’s basketball and men’s basketball. They are available for purchase for $5 at the game site or by contacting SID Jason Behenna at 206-296-5915. Do you really enforce prohibition on noisemakers and penlights?
Artificial noisemaking devices are prohibited by the NCAA. Pen-lights can cause permanent damage if shined into the human eye. In addition to confiscation, violators may be subject to university disciplinary action (if applicable) and/or legal proceedings, and to removal from the event site. Can I bring a banner or sign into Championship Field or The Connolly Center’s North Court?
Hand held banners are permitted if they are in good taste, contain no profanity or derogatory statements, and do not block the view of other patrons. Does SU have an ATM nearby?
There is no ATM located at Championship Field or The Connolly Center’s North Court. The closest locations are on the main Seattle University campus, inside the Student Center Building.
Whom should I call with a question about athletics?
When the issue relates to a specific team, parents should call or email the relevant coach. You may also call the athletic department’s Sports Information Director Jason Behenna at 206-296-5915.
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